Service advisor JC Monroy is very helpful & knowledgeable. He keeps my car in good shape & does not keep me waiting unnecessarily. Robertson Honda has very good capable staffs taking care of its customers. Thank you.
Our family has used Robertson Honda for over 25 years. We have our favorite service advisors with whom we have entrusted our cars, but really, all of them are very good. We haven't had major problems with their service department and our cars have continued to run well. I appreciate having the courtesy van to take me to work after I drop of the car for service. I recommend Robertson Honda if your car has any service needs.
I sent a text to the service team member when it was taking longer than the allotted time to service my car. He advised me that lights were left on which drained my battery and it wasn’t taking a charge. Since it was service team error for draining battery, they would replace mine at no cost. That is what I call proactive and transparent customer service, That is why I love my Honda and this dealership.
Had my front brakes replaced. Saved some money with a coupon in the flyer Robertson Honda had sent out. Wait time was a bit longer than expected but all staff were very friendly and helpful. Waiting area is great.
Experience was very good. Car was serviced in a timely manner .
I was greeted right away by Marcel Fuentes, he gave me a realistic ETA. He let me know he’d be going to lunch shortly and I could speak with another gentleman if I had any questions in the meantime. We held a friendly conversation while he was typing up my service order. My interaction with him has been the most memorable so far. I felt that Marcel was sincere and honest. Thank you Marcel!
Don explained everything to me in a way that was easy for me to understand. Overall experience was great. Have been using Robinson Honda for purchasing and service for many years and will continue to do so.
I was able to get an appointment on short notice, get the car serviced, and get checked out in a short time, while I waited.
Always excellent service!